TERMS AND CONDITIONS

  • PROCEDURE AND USE OF EQUIPMENT PROVIDED BY 1COM.
    • To provide service to you we install specialist equipment at your premises. This equipment is the sole property of 1COM. It will remain the property of 1COM at all times and we may need to alter or replace it from time to time. For us to do this, we will need reasonable access to your Premises.
    • You are responsible for making sure that our quipment is safe and used properly at all times. To do this, you agree to do the following: (a) follow the manufacturer’s instructions or any other instructions we have given you; (b) keep the equipment in your premises and under your control (for example, not to sell it, lend it or hire it out to anyone else or allow it to be seized under any legal process against you); (c) insure the equipment against any loss, theft or damage for the full replacement value; (d) not remove, tamper with or cross out any words, labels or markings on the Equipment; and (e) take proper care at all times to prevent the loss or theft of the equipment.
    • You agree to tell us immediately about any loss or damage to any part of our equipment. You agree that you are responsible for any loss of or damage to our equipment, including any replacement or additional equipment, regardless of how it happens. We will charge you for any loss of or damage to our equipment.
    • If we or you end the agreement, if you decide to disconnect from the wireless services, or if you wish to take up an offer to upgrade the equipment, you must return the equipment to 1COM or make it available for collection in a reasonable condition, allowing for fair wear and tear. If you fail to return or make available our equipment for collection for any reason, we are entitled to charge you for the replacement cost and reasonable recovery costs of the equipment.
    • Any equipment which you own and which you connect to the system (for example, phones, fax machines, computers) must meet with all relevant laws and regulations. We reserve the right to disconnect any of your equipment that does not meet these laws and regulations. You may use your own equipment together with our equipment but we do not guarantee that they will be compatible. We will not be liable in any way for any loss or damage which is caused to your own equipment arising as a result of its use with our equipment.
    • If you need to pause the service we require 7 days notice. The equipment must be returned to 1COM or made available for collection. If an equipment deposit has been paid this will be returned on receipt of the equipment to the value of which has been paid at the time of installation. When our service is resumed again we shall reinstate the required equipment at no cost to you the customer. If we are not notified of cancellation or cessation of the service a reconnection fee may be applicable on resumption of said service.
  • Payment Terms For WiMAX
    • As our WiMAX packages are contract free services, payment must be made monthly in advance. Payment must be paid promptly within 3 days from the invoice date. Invoices are presented 1 month from the date of installation.
  • Payment Terms For Contracted Services
    • Payment must be made monthly in advance. Payment must be paid promptly within 3 days from the invoice date. Invoices are presented 1 month from the date of installation.
  • Suspension of Service
    • An automated billing procedure is in place which suspends overdue accounts after a final notice has been sent. All unpaid accounts will be suspended until payment is received in full for the outstanding invoice. Any unpaid accounts where the time period has elapsed 4 weeks may, at our descretion, be subject to a reconnection fee.